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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the first step you should take is to push the Help button, which is visible on each and every page. A pop-up window will appear. It includes comprehensive info about all the actions that you can perform on the given page. Each popup opens on the very same page so that you can quickly return to your work.

Video Tutorials

We have a wide range of educational videos illustrating how to use our Control Panel. They're intended for those of you who would like to see how things are being done instead of only reading articles. Thus, anyone can swiftly get to know our web hosting Control Panel by simply watching our step-by-step instructional video clips.

F.A.Q.

If you can't find the solution you need, take a peek at our extensive FAQ section, which covers questions asked by real persons and offers practical solutions. We frequently update our FAQ database with new entries in an attempt to cover all the new additions and innovations associated with our system.

Ticketing System

If you still can't discover the answer you need in the FAQ database either, you can contact our fantastic team of technical support engineers available 24x7 and ready to help you with any issue. Each support ticket you send will be replied to in less than one hour (the average trouble ticket response time being approximately twenty mins), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 287848

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com